By Pip Duma
M E Hire Customer Portal
{ At-a-Glance }
A bespoke customer hire portal for M E Hire, designed to streamline operations, provide real-time updates to customers, and cut down on manual admin for their busy team.
- ✅ Custom-built digital customer hire management platform
- 💳 Integrated payments for quick, secure transactions
- 🚚 Delivery & collection tracking with GPS updates
The Challenge
M E Hire is a trusted name in the equipment hire sector, but growing demand was making it harder to maintain their high service standards. From manual order processing to limited visibility for customers, their systems weren’t keeping pace. They wanted a solution that would not only improve efficiency but also deliver a smooth, transparent experience for their customers — all while avoiding the overly complex, cluttered designs seen in some competitor platforms.
The Problems
📄 Manual processes causing delays and errors
🚚 No real-time delivery/collection updates for customers
📞 Heavy reliance on calls and emails for simple updates
⚠️ Compliance and safety documentation not always accessible on demand
💵 Budget management challenges without integrated payment tools
Our Solutions
🖥️ A streamlined, branded hire portal with self-service access 24/7
📍 GPS-powered delivery and collection tracking
🔄 Automated invoicing and contract management to save admin hours
📂 Instant access to compliance and safety documents online
💳 Integrated Stripe payments for fast, secure transactions
Our Process
Understanding the Pain Points
We mapped out M E Hire’s biggest challenges, ensuring the solution tackled compliance, communication, and operational bottlenecks head-on.
Designing for Simplicity
We created a clean, intuitive interface that makes it easy for customers to search, track, and manage hires without confusion or wasted time.
Delivering a Future-Proof Platform
Through close collaboration and stringent testing, we ensured the system not only met today’s needs but could adapt to M E Hire’s growth plans.
See the demo in action
The Impact
Partnering with M E Hire has resulted in a digital transformation of their customer service and operational workflows. The portal provides instant visibility, smoother processes, and a better overall customer journey. It has reduced service response times, improved transparency, and set M E Hire apart from their competitors as an innovative digital first business.
Live GPS Tracking
Customers know exactly when equipment will arrive or be collected, with regular live updates.
Self-Service Access
Customers can easily manage hires, view documents, and pay invoices any time of the day or night.
Scalable Solution
Built to grow with M E Hire’s evolving business needs, the portal is flexible and ready to handle high user demand.
